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Coronavirus

COVID-19

Information for guests visiting Fleet Air Arm Museum

COVID-19 – CLOSURE OF THE NATIONAL MUSEUM OF THE ROYAL NAVY

The National Museum of the Royal Navy has made the difficult decision to close its sites in response to the escalating COVID-19 situation. All of our sites in (Portsmouth, Gosport, Belfast, Yeovilton and Hartlepool) will be closed from 17.00 on 18 March 2020.

There have been no diagnosed cases of the virus on site, however we felt that like our colleagues across the Museum and Heritage sector, closure of the sites was now the best decision to maintain the health and wellbeing of our staff, volunteers and visitors.

We are disappointed to have to delay welcoming you to the incredible range of exhibitions, events and heritage attractions which make up the national museum, but our care for them and our incredibly dedicated workforce continues.

We apologise for any inconvenience caused and thank you for your cooperation and understanding.  

The National Museum of the Royal Navy is a registered charity and while we have received significant donations in the past, we still rely heavily on our visitors to help continue to keep the Museum’s sites and collections maintained for the public to enjoy. A large portion of our annual income comes directly from our ticket sales, with the majority generated during April-September, making this very challenging times ahead for our business.

While we move to make as many cost savings as possible to help ease the challenges ahead of us moving forward, a large majority of daily costs do remain, as it is our responsibility to maintain and care for our historic collections. Your continued support no matter how large or small does make a difference, if you would like to continue offering your support, please visit our online donation platform.

Please sign up to our emails and check our social media channels so we can keep you up to date with what’s going on and our future reopening dates. We will continue to follow guidance from the government, the World Health Organisation and Public Health England on next steps.

If you have bought tickets for any of our sites, these do remain valid and can be deferred to later in the year. If you have specific concerns in relation to a booking for yourself or a group, contact details can be found in the FAQ’s below. If you do business with us, please bear with us as we seek to make contact with all our suppliers and update them on the position. 

Thank you for your ongoing support, patience and understanding at this challenging time,

We look forward to welcoming you back in due course.

Quote for Social Media:

“It is with a heavy heart we have decided to close all of the sites of The National Museum of the Royal Navy. This is a difficult decision but we’ve done so with the wellbeing of our staff, volunteers and visitors in mind”

Dominic Tweddle, Director General of The National Museum of the Royal Navy

Please see here nmrn.org.uk/coronavirus for further information

 

FREQUENTLY ASKED QUESTIONS

Can you still visit The National Museum of the Royal Navy sites?

The National Museum of the Royal Navy has made the difficult decision to close its sites in response to the escalating COVID-19 situation. All of our sites in Portsmouth, Gosport, Belfast, Yeovilton and Hartlepool) will be closed from 17.00 on 18 March 2020.

We are unable to confirm our reopening date at this time.

What do I do if I have already bought a ticket?

If you have booked online you can postpone your visit, your ticket is open ended and the year will trigger when you make the first visit with us.

If you have purchased a Portsmouth Pass with us, or any other promotional ticket with a specified redemption date, please bear with us. We are currently working with our partners to review our terms and conditions around redemption in light of the situation and will have further information in the coming weeks.

What if I want to refund my ticket?

It is with regret that our terms and conditions do outline a strict no refund policy and we ask you to accept this specific term before you submit your payment. However your tickets will remain on the system indefinitely so you will be able to visit at a later stage.

We appreciate that this is a unique situation, however the National Museum of the Royal Navy survives on the income it generates from its visitors and their kind donations and is looking to that continued support in this challenging time. Providing refunds to visitors would severely impact our ability to maintain our Collection.

I am looking for information about a group visit

All group bookings can be postponed and rearranged for another date.

Bookings cancelled before payment has been made will not incur a cancellation fee

Bookings cancelled after payment has been made can be rearranged or a credit note for a future visit will be issued.

Bookings cancelled by account customers will not be charged a cancellation fee.

Please contact our dedicated groups booking team on the following email address: phd.groups@nmrn.org.uk

I am looking for information about a UK Schools visit

All school bookings can be postponed and rearranged for another date.

Discovery visits and workshops cancelled before payment has been made will not incur a cancellation fee.

Discovery visits and workshops cancelled after payment has been made can be rearranged or a credit note for a future visit will be issued.

Please contact our dedicated Groups booking team on the following email address: phd.learning@nmrn.org.uk

I am a contractor or supplier looking for information

Our Museums Teams are in the process of contacting all of our contractors and suppliers to update them on the situation. Core work and high priority project work will continue however no doubt many contracts will be affected. Please bear with us as we define what activity will go ahead and contact our suppliers. If you have any urgent query please do reach out to your contract manager

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