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CORONAVIRUS UPDATE: THE FLEET AIR ARM MUSEUM WILL BE CLOSED FROM 5 NOVEMBER UNTIL 2 DECEMBER 2020

Since we re-opened in August 2020, we have welcomed thousands of faces, new and old, back to our museums to enjoy some of the incredible ships and collections we have on offer. It was especially heart-warming to see so many people enjoying themselves over the last two weeks and making the most of half term.

Unfortunately, following the Prime Minister’s announcement on Saturday, 31 October we are now required to close our museums in line with public health guidance. We can therefore confirm that all The National Museum of the Royal Navy sites including Fleet Air Arm Museum will be temporarily closed from Thursday 4 November until Wednesday 2 December 2020.

However, whilst we are closed, you will still be able to purchase a ticket without booking a day/time to visit. Your ticket will not be activated until it is redeemed upon entry to the museum. We are dependent on the money we generate to care for our aircraft and collections, so if you wanted to buy now to support us during this challenging time or to buy a ticket as a present to be redeemed at a later date, it would be a wonderful way of showing your continued support. However, if you would like to continue offering your support, please visit our online donation platform.

For the time being we have taken the daily booking slots offline, however, when we know it is safe to reopen and in line with government guidance these will go back online. We will update our social media channels to share details of this so make sure you are following us on FacebookTwitterLinkedIn and Instagram.

For those with an unredeemed ticket you can keep this and redeem it on your first visit to the site after reopening, and we will be adding a 28 day ticket extension to those with valid 12 month tickets – more details about this can be found in our FAQs

 

 

 

 

 

We are introducing a new way of welcoming you to the Fleet Air Arm Museum, so we have created some guidelines so you fully understand how to visit us when we re-open.

 

EXPIRED TICKETS AND TICKET EXTENSIONS

If your ticket has expired during the time that we have been closed, or you have a ticket that was purchased prior to our temporary closure and is still valid, we are adding an extension to your ticket to account for the time the site has been closed. 

The amount of time that your ticket is extended will be the amount of days the Museum has been closed and that you were unable to visit. 

You will only need to go through the following process once so that our system can add the extension to your details within our database. Once you have done this, then the system will recognise who you are and allow you to book your future time slots so you can visit as many times as you like!

In order to update your existing ticket, you will need to click on the Validation Portal Link Here

You will need to enter your Visitor ID number, (the long number on your original ticket under the barcode) First Name, Last Name and Postcode. Please 

Once you click to validate your ticket, our ticket portal will locate you within our database and you will get emailed details of your new, extended pass within the next few hours as a ticket attachment. This tells the people on the gate that your original ticket has been extended. The email sent will contain a 'membership portal ID' which you can use to book a slot to visit.

This extended pass will allow you to book a time slot to visit the Fleet Air Arm Museum. Once you have your 'membership portal ID' click below.

The validation portal will not work if you bought tickets via a third party, did not leave any contact details or allow us to maintain your contact details etc. The validation system also uses a sensitive data matching programme, the First Name, Last Name and Postcode attributed to the ticket purchase must match exactly.

 

Book Your Return Visit


There may be some of you that may not be able to complete the process - if that is the case, please email fleetairarm.enquiries@nmrn.org.uk with your ticket details and our Customer Service Team can manually do this for you. We are busy helping people, and so this process may take up to 5 working days to complete - please bear with us as we want to welcome as many of you back as quickly as possible!

The information we require is below: -

Ticket Barcode Number – the long number underneath the barcode your receipt ticket (we need this number for each ticket you wish to be validated).

Name

Post Code

Email Address

 

BOOKING YOUR NEXT VISIT TIME SLOT

We need to ensure that we keep our visitors safe, and therefore we require all visitors to book a time slot to visit the Museum. This is to ensure that we monitor capacity and can maintain social distancing at all times.

So you want to book your next visit to the Fleet Air Arm Museum, how do you do it?

  • Visit our Returning Customer Portal which can be found here.
  • Put in your 14 digit pass ID found on your original ticket and on your original confirmation (or validated) email and click enter – this will open the returner tickets which will have a £0 value ticket
  • Book the date and time slot and complete your transaction
  • You will receive an email with your capacity booking ticket on it that you will need to bring with you. This will be scanned on entry and exit of the Museum.
  • You don’t need to print this ticket – they can be scanned on your phone but you WILL need to show it to gain access
  • You will need to book a time slot for every time you want to come back to the museum.

 

WHAT DO I NEED TO SHOW AT THE GATE?

People who have extended their tickets will need to bring:

  • Your Extension Confirmation ticket
  • Your original Ticket
  • Your FAAM Time Booking Confirmation ticket

If you have upgraded and bought a new ticket from this website since reopening on 14 August, you will need to bring:

  • Your Ticket Confirmation
  • Your Time Booking Confirmation Email

For more information about what to expect when visiting the Museum in terms of safety, please visit the following link (within FAAM WEBSITE)

 

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