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Book Your Visit

We are introducing a new way of welcoming you to the Fleet Air Arm Museum, so we have created some guidelines so you fully understand how to visit us when we re-open.

  

BOOKING A VISIT

Why do I have to book a time slot to visit?

  • We have introduced pre-booking for ALL visitors in line with government advice and to enable us to manage the volume of visitors to our site in a socially distanced way.

Do I have to arrive at the beginning of my time slot?

  • Time slots are allocated in half an hour sections, however we understand that sometimes you may be running late! You time slot will allow you half an hour to arrive and enter the Museum so a 10am til 10.30am slot means you can arrive between 10 and 10.30am.
  • We do ask our visitors to try and arrive within their designated slot to ensure that we can manage any queues within social distancing requirements and avoid large gatherings of people.
  • If you do miss your time slot, we will ask you to wait and will do our best to fit you into the next available slot. However this will depend on the capacity levels of that slot and we cannot guarantee entry. The staff will be on hand to help should this be the case.

How do I book a timeslot online as a new visitor?

  • If you are buying a new ticket, you need to visit our BUY TICKETS page. Here you can choose the relevant museum  ticket page, with details of all our ticket options and prices. When you purchase your new ticket, there is the ability to book your timeslot at the same time as purchase.
  • If you already have a ticket and are looking to book your returning time slot, book your timeslot here

Can I change or cancel my booking timeslot to a new one?

  • Yes. If you are unable to make your slot we actively encourage you amend or cancel the slot. This enables us to free up this time for another visitor. You will need to call our Visitor Engagement Team.
  • You will not be penalised for cancelling or amending a slot.

What happens if I cannot visit as planned?

  • If you are unable to visit as planned then we would ask you to cancel or amend your timeslot on the website.
  • If you do not cancel your visit and do not attend, a ‘no show’ note will be made against your ticket. If you have two ‘no show’ notes against your record you will be prevented from booking a new slot.
  • If this is the case and you still wish to make a booking you will need to ring  and speak to someone in our Customer Service Team who will override the system. Tel: 01935 842600.
  • We have to implement a strict policy in regard to ‘no shows’ as we are managing a severely restricted capacity and want to ensure that we can welcome as many visitors as possible at all times. 

I am unable to visit, am I able to get a refund on my ticket?

  • It is with regret that our terms and conditions do outline a strict no refund policy and we ask you to accept this specific term before you submit your payment.
  • However your tickets will remain on the system indefinitely so you will be able to visit on a later date and enjoy unlimited access to the Museum for 12 months after that date.
  • The Museum survives on the income it generates from its visitors and their kind donations and looks to that continued support in this challenging time. Providing refunds to visitor would severely impact our ability to maintain our historic collection.

Can I use my Tesco Clubcard Vouchers?

  • We are currently unable to accept Tesco Clubcard Vouchers and apologise for any inconvenience this may cause. We will update this page as soon as we are able to accept Tesco Clubcard Vouchers. If you have any queries regarding your Tesco Clubcard Vouchers, please contact the Clubcard team directly.

 

TICKET CONFIRMATION

I’ve booked my ticket and/or my slot for my visit, what do I need to bring with me?

  • Once you have booked your ticket and/or your time slot for visiting, you will be sent TWO confirmation emails.
  • Email One: This is your ticket confirmation. This will confirm that your ticket had been secured and payment has been processed. If it is an existing ticket, the email is confirmation that it has been validated, extended and a new ticket with your new expiry date has been issued. 
  • This email will have your official ticket attached to it - this will need to be scanned at every attraction.
  • It will also have your Returner ID on it, which is a 16 digit number...not to be confused with the barcode on your ticket!
  • You will need to keep this email as you will need your returner ID number to book each visit, and your official ticket to scan into our attractions.
  • Email Two: The second email will be your timeslot confirmation and will have your specific booking for that visit, with the date and time of your visit confirmed. 
  • You will get a new timeslot confirmation email every time you book a return visit to our sites.

I’ve booked my ticket and been sent an email but I can’t print it off? 

  • Once you have received your ticket confirmation and booking confirmation emails you can print them off and bring to the site on the day, alternatively our front of house team will be able to scan them directly from your phone or tablet.
  • If you are unable to print your confirmation and don’t have access to a phone or tablet with your emails on, then the staff at our Ticket Desk will be happy to help you.

 

 

PURCHASING TICKETS

Do you offer a concession for seniors?

  • Yes. Seniors (65 years old and older) receive a £1 discount on any ticket that they buy for Portsmouth Historic Dockyard.

Is the VAT reduction applied to my ticket?

  • The prices as they are listed on the website are the prices that visitors will be asked to pay, no further discounts will be applied.

Do you offer discounts for children and students?

  • We offer a child rate for all our ticketing options. Children between the ages of 3-15 will be applicable. Children under the age of four will be free but still need to be booked for the visit.
  • We do not offer a formal student concession.

Is there a discount for booking tickets online?

  • A £5 discount is automatically applied to tickets bought online. Tickets purchase at the visitor centre will not benefit from this discount. Due to the current situation, we would recommend purchasing tickets prior to your visit as time slots will be capacity managed to assist with social distancing and pre-booking will be essential.

 

BOOKING A VISIT

Why do I have to book a time slot to visit?

  • We advise that all visitors pre-book a time slot to avoid disappointment, as we have introduced reduced capacity and time slots in line with government advice and to enable us to manage the volume of visitors to our site in a socially distanced way. We can accept visitors on the day when our sites are open, however is subject to capacity restrictions.

Do I have to arrive at the beginning of my time slot?

  • Time slots are allocated in half an hour sections, however we understand that sometimes you may be running late! You time slot will allow you half an hour to arrive and enter the Dockyard so a 10am til 10.30am slot means you can arrive between 10 and 10.30am.
  • We do ask our visitors to try and arrive within their designated slot to ensure that we can manage any queues within social distancing requirements and avoid large gatherings of people.
  • If you do miss your time slot, we will ask you to wait and will do our best to fit you into the next available slot. However this will depend on the capacity levels of that slot and we cannot guarantee entry. The staff will be on hand to help should this be the case.

How do I book a timeslot online as a new visitor?

  • If you are buying a new ticket, you need to visit our BUY TICKETS page. When you purchase your new ticket, there is the ability to book your timeslot at the same time as purchase.

I cannot visit as planned, can I change or cancel my booking timeslot to a new one?

  • Yes absolutely. If you are unable to make your slot we actively encourage you amend or cancel the slot. This enables us to free up this time for another visitor. If you have another slot or date in mind, you can pre-book this time using your Returner ID. However if you have a single day ticket our Customer Relations team will be happy to rebook your visit for you.
  • You will not be penalised for cancelling or amending a slot.

I am unable to visit, am I able to get a refund on my ticket?

  • It is with regret that our terms and conditions do outline a strict no refund policy and we ask you to accept this specific term before you submit your payment.
  • However your tickets will remain on the system indefinitely so you will be able to visit on a later date and enjoy unlimited access to the Fleet Air Arm Museum sites for 12 months after that date.
  • The Museum survives on the income it generates from its visitors and their kind donations and looks to that continued support in this challenging time. Providing refunds to visitor would severely impact our ability to maintain our historic collection.

Can I use my Tesco Clubcard Vouchers?

  • We are currently unable to accept Tesco Clubcard Vouchers and apologise for any inconvenience this may cause. We will update this page as soon as we are able to accept Tesco Clubcard Vouchers. If you have any queries regarding your Tesco Clubcard Vouchers, please contact the Clubcard team directly.

 

TICKET CONFIRMATION

I’ve booked my ticket and/or my slot for my visit, what do I need to bring with me?

  • Once you have booked your ticket and/or your time slot for visiting, you will be sent TWO confirmation emails.
  • Email One:
    This your ticket confirmation. This will confirm that you ticket had been secured and payment has been processed.
    This email will have your official ticket attached to it - this will need to be scanned at every attraction.
    It will also have your Returner ID on it, which is a 16 digit number...not to be confused with the barcode on your ticket!
    You will need to keep this email as you will need your returner ID number to book each visit, and your official ticket to scan into our attractions.
  • Email Two:
    The second email will be your timeslot confirmation and will have your specific booking for that visit, with the date and time of your visit confirmed. You will only need this to be scanned in and out of the dockyard at the Visitor Centre.
    You will get a new timeslot confirmation email every time you book a return visit to the dockyard or at our Gosport sites.

I’ve booked my ticket and been sent an email but I can’t print it off? 

  • Once you have received your ticket confirmation and booking confirmation emails you can print them off and bring to the site on the day, alternatively our front of house team will be able to scan them directly from your phone or tablet.
  • If you are unable to print your confirmation and don’t have access to a phone or tablet with your emails on, then the staff at our Visitor Centre will be happy to help you.

 

GROUP VISITS

Can I book a school or learning group visit?

  • We are not currently accepting School or Learning Group bookings for Portsmouth Historic Dockyard or any of our other sites.  We will be reviewing this policy regularly and hope to welcome these groups back, later this year. However, we have taken learning online and can offer virtual learning experiences.
  • This is to account for challenges around social distancing with large groups and children.

I have an existing School Group Booking. Will I still be able to visit?

  • Unfortunately, not at the moment. We will be contacting all groups with existing bookings and discussing next steps with them.

Can I make a group travel group booking?

  • We are not currently accepting group travel bookings. We will be reviewing this policy regularly and hope to welcome these groups back, later this year.
  • This is to account for challenges around social distancing with large groups.

 

TICKET EXTENSION

I have purchased a new ticket and planned to visit during your closure. Will you be offering refunds?

  • Regretfully we are unable to refund your tickets as per our terms and conditions, which we ask you to agree to before submitting your final payment. 

 

 

 

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