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Booking your Visit

Pre-booking

Pre-booking is essential for all age groups to guarantee a pre-booking entrance rate.  Please click here for pre-booked Museum admission charges.

To book please phone the Museum's Education Department on 01935 842620 or email us at EducationBookings2@fleetairarm.com

Your contacts are:
Julia Morris (Head of Visitor Services)
Sarah McLernon (Education Officer)
Stu Rainsbury RN Rtd (Military & Youth Group Liaison)
Hilary Harper (Visitor Services)

We will try to accommodate your group's needs subject to prior notice agreements.

Opening Hours

Between November and the end of March - 10.00 until 16.30
Between April and the end of October - 10.00 until 17.30
During the winter months, November to the end of March, the Museum is closed to the public on Mondays and Tuesdays. We are also closed on the 24th, 25th and 26th of December.
Please contact us for definitive dates.

Payment

Payment can be made in cash, by cheque, credit card or invoice. If the latter, please ensure that the ticket box staff have FULL details of the institution to be invoiced. If cash payment is to be made it greatly speeds up entry if groups pool their entrance fees before arriving at the ticket box.

Accessibility / Disabled Visitors

We have successfully hosted many visits by groups with specific needs and will do what we can to accommodate your group's needs. The main entrance to the Museum is up a flight of stairs. There is a ground level entrance for those who cannot easily manage these stairs. This is signposted and entrance is gained via a buzzer that alerts Museum staff. Most of the Museum is accessible to wheelchairs. We have a limited number of wheelchairs available for visitors' use. Visitors with visual impairments may have close, tactile access to the aircraft. For more details on the facilities and programmes available for your group please contact us.

Group size & supervision of groups

There are no restrictions on the size of a visiting group but large groups will require special organisation that needs to be agreed before the visit. The care and supervision of group members is the responsibility of the teachers or the supervising adults accompanying the party. Group leaders are expected to stay with their groups for any organized activity and are encouraged to get involved. Although most young adults should not need constant supervision when exploring the Museum halls, we do expect them to behave in an adult manner and respect museum objects and other visitors. Should members of your group fail to behave responsibly we reserve the right to ask them to leave. Please make sure that all accompanying adults and group members are aware of their responsibilities.

Location of site

The Museum is located on the B3151 just south of the A303 in Somerset near Ilchester. The Museum is well signposted from the A303.
The Museum covers a site about 3.5 hectares (4 aircraft hangers) so you will need a minimum of 2-3 hours to see all the exhibitions.

Risk assessment

We recommend that leaders of visiting groups prepare a risk assessment before the visit. Guidelines to assist you are available on request. We offer all group leaders the chance to make a free preliminary visit to the Museum.

Free staff admission

One member of staff may come in free for every 10 pupils. If you have pupils with special needs more free places may be allocated as appropriate. Please ask for details.

Lunch facilities and vehicle parking

The restaurant is open to all visiting groups. Meals for large groups can be pre-ordered. Please ask for a menu and prices. Groups who bring their own lunches may use the large grassed area in front of the Museum. If the weather is poor groups may use the Swordfish Centre, adjacent to the restaurant, if it is available. If it is not, we will make every effort to find you another room. We ask for your co-operation in leaving these areas tidy and free of litter.

There are spaces for up to 9 coaches in the main car park. If you are using minibuses please park in the car parking area if possible. All vehicle parking at the Museum is free.

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